Legal

Terms of Service

Effective Date: July 1, 2025  ·  Last Updated: July 25, 2026

By accessing or using ViraGo, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the service. These Terms apply to all users including customers, riders, and administrators.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and ViraGo (operated by Satyapara_Concept). By downloading, installing, or using the ViraGo app, you confirm that you have read, understood, and agreed to these Terms.

2. Eligibility

• You must be at least 18 years old to use ViraGo.
• You must have a valid Indian phone number for OTP-based registration.
• Riders must provide valid vehicle details and complete admin approval before going online.

3. Service Terms — Customers

As a customer using ViraGo, you agree to:

• Provide accurate pickup and drop-off addresses and parcel details.
• Only send legal, permitted items. ViraGo reserves the right to refuse delivery of prohibited, illegal, or dangerous goods.
• Be available to provide the pickup OTP to the assigned rider at the scheduled time.
• Ensure the receiver is available and aware of the delivery OTP for successful delivery.
• Pay the agreed fare as displayed at the time of booking. Fares are final and calculated based on distance, parcel type, and applicable extras.
• Not misuse or abuse the platform, riders, or support staff.
• Accept that ViraGo is a delivery platform and is not liable for the contents or condition of parcels delivered.

4. Service Terms — Riders

As a rider on ViraGo, you agree to:

• Maintain a valid driving licence, vehicle registration, and insurance at all times.
• Accept and complete orders in good faith once you have accepted them.
• Verify pickup using the customer-provided pickup OTP before collecting the parcel.
• Upload a delivery proof photo and confirm delivery using the delivery OTP.
• Handle all parcels with care, especially items marked as fragile.
• Not carry more than 2 active orders simultaneously.
• Collect cash from the customer or receiver exactly as specified for cash payment orders.
• Not engage in fraudulent activities, fake OTP confirmations, or misuse of the platform.
• Understand that ViraGo reserves the right to suspend or permanently remove riders for misconduct or violation of these terms.

5. Core Services Terms

ViraGo offers specialized services which are subject to the following rules:

• Send Parcel: The base service. Riders will pickup from point A and drop at point B. Parcels must be packed securely.
• Buy For Me: Riders can purchase items on your behalf. The estimated item cost must be paid via the app or directly to the rider as agreed. ViraGo is not responsible for the quality, warranty, or expiry of items purchased from third-party stores.
• Multi Drop: You can add up to 5 drop locations in a single order. The route is optimized automatically. Ensure someone is available at each stop to provide the delivery OTP.

6. Prohibited Items

The following items must NOT be sent through ViraGo:

• Illegal drugs, narcotics, or controlled substances.
• Weapons, firearms, or ammunition.
• Explosives, flammable, or hazardous materials.
• Perishable items that require special handling (unless specifically arranged).
• Cash, gold, jewelry, or high-value items without prior arrangement.
• Any item prohibited by Indian law.

7. Payments & Fare

• Fares are calculated automatically based on pickup-to-drop distance, parcel size, weight, and applicable extras (fragile, urgent, etc.).
• Customers can pay via Online (Razorpay), Cash at Pickup, or Cash at Delivery.
• All fares shown at the time of booking are final unless there is a change in parcel details or a change in drop location mid-transit.
• ViraGo deducts a platform fee from each completed delivery and releases the remaining amount to the rider.

8. Strict No-Refund & Cancellation Policy

• No Refunds: Once a rider has been assigned and is on the way to the pickup location, or once the item is picked up, no refunds will be issued under any circumstances.
• Customer Cancellation: You may cancel an order only before a rider accepts it at no charge. Canceling after a rider has accepted the order is not permitted or will incur a 100% cancellation fee.
• Failed Deliveries: If the receiver is unavailable or unable to provide the delivery OTP, the rider will wait for 10 minutes. If the delivery fails, the customer is still liable for the full delivery charge, and returning the item will incur an additional return trip fare.
• Exceptions: Refunds are only initiated automatically if no rider accepts a prepaid order by the 6 PM cutoff, or in the case of a technical payment gateway failure (e.g., amount debited twice).
• Refunds for technical failures will be processed within 5–7 business days to the original payment source.

9. Limitation of Liability

ViraGo provides a platform to connect customers with independent riders. To the maximum extent permitted by law:

• ViraGo is not liable for any loss, theft, or damage to parcels during transit.
• ViraGo is not liable for any delay in delivery due to traffic, weather, or rider unavailability.
• ViraGo's total liability shall not exceed the fare paid for the specific delivery in question.

10. Intellectual Property

The ViraGo app, branding, logo, and all associated content are the property of Satyapara_Concept. You may not reproduce, copy, or distribute any part of the platform without written permission.

11. Changes to Terms

We reserve the right to update these Terms at any time. Users will be notified of significant changes through the App. Continued use of ViraGo after changes constitutes acceptance of the new terms.

12. Governing Law

These Terms are governed by the laws of India. Any disputes arising from the use of ViraGo shall be subject to the exclusive jurisdiction of the courts of Maharashtra, India.