Legal

Refund Policy

Effective Date: July 26, 2026

Thank you for using ViraGo. This Refund Policy outlines the terms and conditions under which refunds may or may not be provided.

1. No-Refund Policy

ViraGo operates a strict No-Refund Policy once a delivery partner has successfully picked up the parcel. After this point, the service is considered in-progress or fulfilled, and the payment is non-refundable.

2. Cancellations Before Pickup

If you cancel a delivery order before the assigned rider arrives at the pickup location and collects the parcel, you may be eligible for a full or partial refund. Any cancellation fees applicable at the time will be deducted.

3. Service Failures

In the rare event that a parcel is severely damaged or lost solely due to the negligence of our rider, you must report this to our support team within 24 hours of the expected delivery time. Claims will be investigated, and refunds or compensation will be issued at the sole discretion of ViraGo management.

4. Processing of Refunds

Approved refunds will be processed back to the original method of payment. Please allow 5-7 business days for the credited amount to reflect in your account, depending on your bank or payment provider.